Yes, in order for our cleaners to do a great job your home must have electricity and running water. In the event that your home does not have those when the cleaners arrive then unfortunately the cleaning will be cancelled and you will charged per our cancellation policy.

This depends on the size of your home and the type of cleaning that is booked. We will typically send between 1 - 6 cleaners. If you prefer a certain number of cleaners only then we can make a note of that on your booking and accommodate this request.

• You or someone else can be home to let them in.

• You can leave a key under the mat.

• You can give us a lockbox code.

• You can leave the door unlocked on the day of the cleaning.

Yes, if you prefer the cleaners to use green eco friendly products then please put that on your booking notes and the cleaners will be happy to accommodate your request.

We accept all major credit cards. Before your cleaning a hold will be placed on your card, then it will be charged after your cleaning is completed. We use an industry leading payment processor called Stripe which has 256-bit SSL encryption. Unfortunately we do not accept cash.

We strive to handle all situations fairly and appropriately so that our customers know they can rest easy when they book our services.

If such a situation occurs then you must contact us within 48 hours of the service. One of our specialists will make sure to resolve the claim as soon as possible.